Refund & Cancellation Policy

At Trivolic, the brand name of Universal Ticketss, customer satisfaction and service transparency are important to us. This Refund & Cancellation Policy explains the terms related to cancellations, refunds, and service fees for our travel consultation and booking assistance services.

Service-Based Business:
Trivolic provides travel consultation, itinerary planning, and booking assistance services through authorized third-party travel suppliers and partners. We do not directly operate airlines, hotels, car rental companies, or cruise services.

Cancellation Policy:
Customers may request cancellation of travel assistance services by contacting our support team through official communication channels.

• Cancellation requests are subject to the policies and terms of the respective third-party travel suppliers.

• Once booking research, consultation, or processing work has started, certain service fees may become non-refundable.

• Cancellation charges may apply depending on supplier rules and the stage of service processing.

Refund Policy:

• Refund eligibility depends on the cancellation policies of airlines, hotels, car rental providers, cruise companies, or other travel suppliers involved.

• Approved refunds will be processed after confirmation from the respective supplier or partner.

• Service and consultation fees may be non-refundable once the requested work or booking assistance process has started.

• Refunds, if approved, are typically processed within 7–14 business days through the original payment method.

Non-Refundable Situations:
Refunds may not be available in situations including:

• Last-minute cancellations

• No-shows

• Incorrect traveler information provided by the customer

• Supplier-imposed non-refundable bookings

• Completed consultation or travel planning services

Payment Disputes:
Customers are encouraged to contact our support team before initiating any payment dispute or chargeback request so we can help resolve concerns quickly and professionally.

Policy Updates:
Trivolic reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.

Contact Us:
For refund or cancellation-related assistance, customers may contact us through our official support channels available on the website.

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